Privacy Policy

PostalNest (“we”, “us”) runs postalnest.com. Businesses use it to subscribe to data sources built from public records, design postcards, and send mail to the people on those lists. This policy covers two groups: our customers (the businesses that use the site) and mail recipients (people who receive a card sent through PostalNest).

Every card sent through PostalNest prints who sent it and an opt-out line. Go to postalnest.com/optout and enter the code on the card or your mailing address. We then stop all mail to that address from every PostalNest customer, permanently. Cards already printed may still arrive for about 10 days.

We keep your address on a do-not-mail list only so we can keep honoring your request.

• Account details: your name, email address and password (handled by our sign-in provider), or your Google account email if you sign in with Google.
• Business details: business name, name printed on mail, phone, website, business address, service area, professional license number and logo.
• Billing details: your plan, lists and credit purchases. Card numbers are handled by our payment processor and are never stored on our servers.
• Content you create: postcard designs, images you upload, QR codes, lead forms and campaigns.
• Lists you upload: the names and addresses in files you choose to upload.
• Usage data: pages visited, actions taken, device and browser type, IP address, and cookies or local storage needed to keep you signed in.

Our data sources are built from public government records, such as city and county building permits, county property rolls, state professional license records and federal motor carrier registrations. A record can include a name, a mailing or property address, and details of the public record (for example a permit type and date).

When someone scans the QR code on a card, we record the scan (the code, date and time, and general device information). If they fill in a form, we collect what they type and pass it to the business that sent the card.

Addresses that are protected from public disclosure by law are excluded from our lists.

• To run the service: build and update lists, print and mail cards, track delivery and scans, and deliver form replies.
• To bill for plans, lists and mail credits.
• To honor opt-out requests and limit how often an address is mailed.
• To write postcard copy with AI when a customer asks for it, using that customer’s business details.
• To keep the service secure, prevent abuse and fix problems.
• To send service emails, such as receipts, delivery updates and new-lead alerts.

PostalNest is not a consumer reporting agency. Our data may not be used to decide anyone’s eligibility for credit, insurance underwriting, employment, housing or any other purpose covered by the Fair Credit Reporting Act.

We do not sell customer account information. We share information only as follows:

• Service providers that work for us: hosting and storage, sign-in, payment processing, address verification, printing and mailing, and AI text generation. They may use the information only to provide their service to us.
• Customers: a customer can see the records in lists they subscribe to inside the app, in order to send mail. Raw list data cannot be exported. Form replies go to the business whose card was scanned.
• Legal reasons: when the law requires it, or to protect the rights and safety of PostalNest, our customers or the public.
• Business transfers: if PostalNest is sold or merged, information may move to the new owner under the same commitments.

We keep customer account information while the account is open and for a reasonable period afterwards for tax, billing and legal records. Mailing records are kept so we can show delivery history and apply mailing limits. Do-not-mail requests are kept indefinitely.

We use encryption in transit, access controls and separation between customer accounts. No system is perfectly secure, so we cannot guarantee absolute security. Tell us right away if you think your account has been accessed without permission.

• Customers can view and change their details in Settings, and can ask us to delete their account.
• Anyone can ask what personal information we hold about them, ask us to correct it, or ask us to delete it, by emailing us. We may need to confirm who you are first.
• Mail recipients can stop mail at any time at postalnest.com/optout.

Depending on where you live, you may have additional rights under state privacy law. We will honor valid requests as the law requires.

PostalNest is for businesses. It is not directed to children under 13, and we do not knowingly collect information from them.

If we make a material change we will update the date at the top and, for customers, send a notice by email or in the app.

Questions or requests: support@postalnest.com.