Terms of Service

These terms are an agreement between you and PostalNest (“we”, “us”). By creating an account or using postalnest.com you agree to them. If you use PostalNest for a business, you confirm you are allowed to accept these terms for that business.

PostalNest lets businesses subscribe to data sources built from public records, upload their own lists, design postcards, send them by mail, and track delivery, QR scans and form replies. The service is for business use in the United States.

Give accurate information, keep your password private, and tell us if you think someone else has used your account. You are responsible for what happens under your account, including what your team members do.

• The plan is billed monthly in advance and includes one pack of data sources that you choose. Extra packs and single data sources are monthly add-ons, billed with your plan. You can switch your included pack once per billing month.
• Subscriptions renew every month until you cancel. You can cancel an add-on or your plan at any time; it stays active until the end of the period you already paid for.
• Payments for a period that has started are not refunded, unless the law requires it.
• We may change prices. We will tell you before a new price applies to your next renewal.
• You authorize us and our payment processor to charge your payment method for these amounts and any taxes that apply.

• Mail is paid for with prepaid credits. You always see the total before you send, for example “39 cards × $1.10 = $42.90”.
• Credits are reserved when you confirm a campaign and charged for each card when our print provider accepts it.
• Credits for a card that fails to send, is removed before printing, or comes back as undeliverable are returned to your credit balance.
• Credits are not redeemable for cash, unless the law requires it.

List data is licensed to you, not sold. You may use it only to send mail through PostalNest. You may not:

• Export, copy, resell or share list data, or use it outside the service.
• Use it to decide anyone’s eligibility for credit, insurance underwriting, employment or housing, or for any purpose covered by the Fair Credit Reporting Act.
• Use it to harass, threaten or discriminate against anyone, or for any unlawful purpose.
• Try to get around mailing limits or the do-not-mail list.

Lists come from public records. We work to keep them accurate and current, but public records contain errors and we do not promise that every record is correct, or that any mailing will produce a particular result.

You confirm that you have the right to mail every address you upload. Uploaded lists are checked against the do-not-mail list, and those addresses are removed. Your uploaded lists stay yours, and you can export them.

You are responsible for the content of your mail and for following the laws that apply to your business, including advertising and licensing rules for insurance, real estate, mortgage and other licensed professions. Your mail must be truthful and must not mislead.

• Every card prints the name and address of the business that sent it and an opt-out line. These cannot be removed.
• Cards for licensed industries also print your name and license number.
• You give us permission to store, print and mail your designs and images in order to provide the service, and you confirm you have the rights to use them.
• We may decline or stop a mailing that appears unlawful, deceptive, offensive, or likely to harm recipients.

Cards are printed by a third-party provider and delivered by the U.S. Postal Service. Delivery times are estimates, not guarantees. We are not responsible for postal delays.

Anyone can ask to stop receiving mail sent through PostalNest. Opt-outs apply to every customer and every list, including lists you upload, and they are permanent.

The site, software, templates and compiled lists belong to PostalNest or its licensors. These terms do not give you any rights in them beyond using the service as described here.

You can close your account at any time. We may suspend or close an account that breaks these terms, puts recipients or other customers at risk, or has an overdue balance. Sections that by their nature should continue after closing, such as the data rules and limits of liability, continue to apply.

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, PostalNest is not liable for indirect, incidental, special or consequential damages, or for lost profits or lost business. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim arose.

If someone brings a claim against PostalNest because of the content you mailed, a list you uploaded, or your breach of these terms or the law, you agree to cover the resulting costs and losses.

These terms are governed by the laws of the State of Florida. Disputes will be handled in the state or federal courts located in Florida.

We may update these terms. If a change is material we will tell you by email or in the app before it takes effect. Continuing to use the service after that means you accept the new terms.

Questions about these terms: support@postalnest.com.